Privacy Policy — b2w99

1 Introduction

b2w99 is a Malaysia-focused online casino and sports betting information platform serving adults aged 21 and above. In the course of providing our services — including account management, MYR payment processing via channels such as Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX, sports betting guidance, and customer support — b2w99 necessarily collects and processes certain personal data about our users.

b2w99 is committed to handling all personal data with care, transparency and integrity. This Policy sets out in plain terms what data we collect, how it is used, with whom it may be shared, how long we keep it, and what rights you have in relation to your own information. Our practices are designed to be consistent with applicable data protection principles relevant to the Malaysian market and the broader international standards expected of responsible online platforms.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, including name, email address, phone number, identity document details, payment account details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Controller" — b2w99, as the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Processor" — a third party that processes Personal Data on behalf of b2w99, such as payment technology providers, cloud infrastructure services, and KYC verification partners.
• "Data Subject" — you, the individual whose Personal Data is being collected and processed.
• "Cookies" — small data files stored on your device by the b2w99 Platform for session management, analytics, and functional purposes.
• "KYC" — Know Your Customer, the identity verification process required before certain account actions including withdrawals.

3 Data We Collect

b2w99 collects Personal Data in the following categories, depending on how you interact with the Platform:

b2w99 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable regulatory or anti-money-laundering obligations. Where such data is required, you will be informed separately and asked for explicit consent.

4 Data Processing

b2w99 processes your Personal Data for the following primary purposes:

5 Legal Basis for Processing

b2w99 relies on the following legal bases when processing your Personal Data:

• Contractual Necessity: Processing required to deliver the services you have requested under the b2w99 Terms and Conditions, including account creation, payments and support.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, transaction record-keeping, and regulatory reporting requirements.
• Legitimate Interests: Processing required for b2w99's legitimate business interests, including fraud detection, platform security, and service analytics, where those interests are not overridden by your rights and freedoms.
• Consent: Where b2w99 seeks consent for optional processing activities such as marketing communications, you will be asked to opt in explicitly. You may withdraw such consent at any time by contacting support.

6 Cookies and Tracking Technologies

b2w99 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, remember your preferences, and analyse how the Platform is used. By continuing to use b2w99, you consent to the use of cookies as described in this section.

• Essential Cookies: Required for the Platform to function. These cannot be disabled without impairing core features such as login sessions and MYR transaction flows.
• Functional Cookies: Remember your language preference, display settings and region to personalise your b2w99 experience.
• Analytics Cookies: Collect aggregate, anonymised information about how users navigate b2w99, which pages are visited most, and where users encounter difficulties. No individual user is identifiable from this data.
• Security Cookies: Support fraud detection, multi-accounting checks and session integrity monitoring.

You may manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of the b2w99 Platform, including login stability and payment page behaviour.

7 Third-Party Sharing and Disclosure

b2w99 does not sell, rent or trade your Personal Data to any third party for commercial marketing purposes. Personal Data may be shared in the following limited circumstances:

• Payment Processors: To process MYR transactions through DuitNow, FPX, and e-wallet platforms, b2w99 shares necessary financial identifiers with the relevant payment technology partners. These partners are contractually bound to process data solely for payment purposes.
• KYC and Verification Partners: Identity document and verification data may be shared with licensed third-party KYC service providers to fulfil age verification and anti-money-laundering obligations.
• Technology Infrastructure: b2w99 uses cloud hosting and data management services. Data stored on these platforms is subject to contractual data protection obligations on the part of the service provider.
• Legal and Regulatory Authorities: b2w99 may disclose Personal Data to relevant authorities in Malaysia or internationally where required by law, court order, or to protect the rights and safety of b2w99, its users, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of b2w99 assets, Personal Data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party processors who handle b2w99 user data are required to maintain appropriate technical and organisational security measures and are prohibited from using that data for any purpose beyond the contracted service.

8 Data Retention

b2w99 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, audit and reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of the account relationship and for a period of up to seven (7) years following account closure, unless a longer retention period is required by applicable law.
• Transaction Records: MYR payment records, deposit and withdrawal histories are retained for a minimum of seven (7) years to satisfy financial record-keeping obligations.
• KYC Documents: Identity verification documents are retained for the period required by anti-money-laundering regulations applicable in the relevant jurisdiction.
• Support Communications: Customer support transcripts and email correspondence are retained for up to three (3) years from the date of the last communication.
• Analytics Data: Aggregate, anonymised usage data may be retained indefinitely as it does not constitute Personal Data once properly anonymised.

Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

9 Data Security

b2w99 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• Encryption of data in transit and at rest where technically feasible and proportionate.
• Access controls limiting Personal Data access to authorised personnel on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure for unusual activity.
• Session management controls to detect and terminate suspicious login behaviour.
• Incident response procedures to address any data breach promptly and in accordance with applicable notification requirements.

While b2w99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Users are encouraged to use strong, unique passwords and to keep their device software up to date to reduce the risk of unauthorised access to their own devices.

10 User Rights

Subject to applicable law and b2w99's legitimate operational requirements, you have the following rights in relation to the Personal Data we hold about you:

To exercise any of the rights listed above, contact the b2w99 support team with a clear description of your request. b2w99 will respond within a reasonable timeframe. Requests may require identity verification before they are actioned to protect against unauthorised disclosure.

11 Minors and Age Policy

b2w99 is strictly an adults-only platform. Access to and use of b2w99 is permitted only for individuals who are 21 years of age or older. b2w99 does not knowingly collect Personal Data from persons under the age of 21.

Where b2w99 has reasonable grounds to suspect that an Account belongs to or has been accessed by a minor, that Account will be suspended immediately pending identity verification. Any funds associated with an account found to belong to a minor will be handled in accordance with applicable regulatory requirements and will not be paid out to the Account holder.

If you are a parent or guardian and believe that a minor has provided Personal Data to b2w99, please contact us at the email address listed in the Contact Us section below so that the matter can be investigated promptly.

12 International Data Transfers

b2w99 operates primarily for users in Malaysia and stores data on infrastructure that may be located in multiple jurisdictions. Where Personal Data is transferred outside Malaysia to countries that may not have equivalent data protection laws, b2w99 takes steps to ensure that appropriate safeguards are in place, including contractual obligations on data processors that meet recognised international standards.

By using b2w99, you acknowledge that your Personal Data may be processed in jurisdictions outside Malaysia as part of the platform's technical infrastructure, including cloud services used to deliver the b2w99 platform to users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other locations throughout Malaysia.

13 Policy Updates

b2w99 reserves the right to update or revise this Privacy Policy at any time. Changes will be published on this page with a revised "Last Updated" date. Where a proposed change materially affects the way we process your Personal Data, b2w99 will endeavour to provide reasonable advance notice through the Platform before the change takes effect.

Your continued use of b2w99 following publication of a revised Policy constitutes your acceptance of the updated terms. We encourage all users to review this page periodically to stay informed of any changes that may affect their data rights or the way their information is handled.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way b2w99 processes your Personal Data, please contact us using the details below. We aim to acknowledge all written privacy enquiries within two (2) business days and to resolve substantive requests within thirty (30) days, or notify you if a longer period is required.

Please note that b2w99 can only process privacy requests from the registered account holder. All correspondence must originate from the email address or contact details associated with the Account in question so that we may verify your identity before actioning any request.